{"id":3401,"date":"2008-04-13T12:07:22","date_gmt":"2008-04-13T10:07:22","guid":{"rendered":"http:\/\/www.pasteris.it\/blog\/2008\/04\/13\/lelogio-della-semplicita-non-solo-per-la-terza-eta\/"},"modified":"2008-04-13T05:20:09","modified_gmt":"2008-04-13T03:20:09","slug":"lelogio-della-semplicita-non-solo-per-la-terza-eta","status":"publish","type":"post","link":"https:\/\/www.pasteris.it\/blog\/2008\/04\/13\/lelogio-della-semplicita-non-solo-per-la-terza-eta\/","title":{"rendered":"L&#8217;elogio della semplicit\u00e0, non solo per la terza et\u00e0"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/graphics8.nytimes.com\/images\/2008\/04\/12\/business\/12shortcuts-190.jpg\" align=\"right\" height=\"127\" width=\"190\" \/>Via <a href=\"http:\/\/www.nytimes.com\/2008\/04\/12\/technology\/12shortcuts.html?_r=2&amp;ei=5088&amp;en=21edca5edbc3a3db&amp;ex=1365739200&amp;oref=slogin&amp;partner=rssnyt&amp;emc=rss&amp;pagewanted=all&amp;oref=slogin\">NYT<\/a><\/p>\n<p>My father, who at 83 is no technophobe and has a better computer system than we do, says it is not age that makes him reluctant to try new or improved gadgets, but the inability to get fast, efficient responses to queries.<\/p>\n<p>A recent e-mail problem, he told me, took about four hours to clear up \u2014 the first two hours on the phone to someone who fouled things up even more, and the next two hours with another \u201ctechnician\u201d to straighten it out. \u201cAnd that\u2019s not the exception,\u201d he said. \u201cI\u2019ve spent as much as 10 continuous hours,  including holds,  to work out a problem.\u201d<\/p>\n<p>Maybe, as we all get older, more cranky and even less willing to spend precious hours with unsupportive \u201csupport,\u201d companies will realize that we do not need yet another feature on our cellphone or high-definition television, but rather a helpful and knowledgeable human at the other end of the phone when things inevitably go wrong.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Via NYT My father, who at 83 is no technophobe and has a better computer system than we do, says it is not age that makes him reluctant to try new or improved gadgets, but the inability to get fast, efficient responses to queries. A recent e-mail problem, he told me, took about four hours &#8230; <a title=\"L&#8217;elogio della semplicit\u00e0, non solo per la terza et\u00e0\" class=\"read-more\" href=\"https:\/\/www.pasteris.it\/blog\/2008\/04\/13\/lelogio-della-semplicita-non-solo-per-la-terza-eta\/\" aria-label=\"Per saperne di pi\u00f9 su L&#8217;elogio della semplicit\u00e0, non solo per la terza et\u00e0\">Leggi tutto<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[247],"class_list":["post-3401","post","type-post","status-publish","format-standard","hentry","tag-nyt"],"_links":{"self":[{"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/posts\/3401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/comments?post=3401"}],"version-history":[{"count":0,"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/posts\/3401\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/media?parent=3401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/categories?post=3401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pasteris.it\/blog\/wp-json\/wp\/v2\/tags?post=3401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}