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Online office suites like Google Docs are often criticized because they have a very basic feature set, but the advanced features from software packages like Microsoft Office are rarely used. Jensen Harris, Group Program Manager of the Microsoft Office User Experience Team, published in 2006 a list of the most used features in Microsoft Word 2003, according to data collected from the users who opted for the Customer Experience Improvement Program:
1. Paste (11% of the usage)
2. Save (5.5% of the usage)
These five commands account for 32% of all the command usage in Microsoft Word 2003, as they are used very often.
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